Privacy Policy

Last updated: July 31, 2026

This Privacy Policy describes how quiromoor (quiromoor Universal Assistance Business) collects, uses, and protects your personal information when you use our fresh flower subscription delivery service in Kaunas. We are committed to protecting your privacy and handling your data responsibly. We take the security of your personal information seriously and follow applicable data protection laws.

Who We Are

We operate a fresh flower subscription delivery service providing weekly bouquet subscriptions and doorstep delivery throughout Kaunas. We are the data controller responsible for processing your personal information in accordance with data protection regulations. Our service helps customers receive beautiful, fresh flowers regularly at their chosen address.

Information We Collect

We collect various types of information to provide and improve our services:

Contact information: name, email address, phone number, and delivery address
Payment information: billing address, payment method details (processed securely through third-party payment providers)
Subscription details: preferences, delivery frequency, special requests, and flower variety choices
Usage data: information about how you interact with our website, including pages visited and features used
Cookies and tracking data: device information and browsing behavior to enhance user experience
Communications: messages you send us through contact forms or customer service channels

Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract performance: to fulfill your flower subscription order and provide delivery services
Consent: for marketing communications and non-essential cookies (with your explicit permission)
Legitimate interests: to improve our services, prevent fraud, and ensure website security
Legal obligations: to comply with applicable laws and regulations in Lithuania

How We Use Your Information

We use the information we collect for the following purposes: processing and delivering your flower subscriptions, managing your account and preferences, processing payments and issuing invoices, communicating with you about your orders and service updates, personalizing your experience and recommending flowers based on preferences, improving our website and service quality through analytics, sending promotional content (only with your consent), preventing fraud and ensuring website security, and complying with legal and regulatory requirements.

Data Retention

We retain your personal information for specific periods based on the purpose of processing:

Subscription and payment data: retained for the duration of your subscription plus 5 years for accounting and tax purposes
Contact form messages and customer inquiries: retained for up to 24 months after your last interaction with us
Website analytics and cookie data: retained for up to 12 months
Server logs and technical data: retained for up to 12 months for security purposes
Marketing communication preferences: retained until you unsubscribe

After these periods, we securely delete or anonymize your information. If you request account deletion, we remove your personal data within 30 days, except where retention is required by law.

Your Rights

You have the following rights regarding your personal information:

Right to access: request a copy of the personal data we hold about you
Right to rectification: correct inaccurate or incomplete information
Right to erasure: request deletion of your personal data under certain circumstances
Right to restrict processing: limit how we use your information
Right to data portability: receive your data in a structured format and transfer it elsewhere
Right to object: opt out of marketing communications and certain processing activities
Right to withdraw consent: remove permission for any processing you previously agreed to

To exercise these rights, contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website traffic, and deliver personalized content. We use both session cookies (temporary) and persistent cookies (long-term). Essential cookies are necessary for website functionality and security. Analytics cookies help us understand how visitors use our site. Marketing cookies track your behavior to show relevant advertisements. You can control cookie preferences through your browser settings or our cookie consent tool on the homepage. Disabling cookies may limit some website functionality.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, secure payment processing through trusted third-party providers, regular security audits and updates, restricted access to personal data by authorized personnel only, and secure disposal of data at the end of retention periods. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering services, including payment processors, delivery partners, email service providers, and analytics platforms. These providers are contractually obligated to protect your data and use it only for specified purposes. We may disclose information when required by law or to protect our legal rights.

Supervisory Authority

If you believe we have violated your privacy rights, you have the right to lodge a complaint with the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija), the data protection authority in Lithuania. You can submit a complaint through their official website or contact them directly at their office in Vilnius.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our services after updates constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact us:

Email: [email protected]

Phone: +370 527 34892

Address: Gediminas Avenue 156, Kaunas, 44239, Lithuania

We will respond to your inquiry within 10 business days.